Customer Service Advisor

Are you passionate about delivering outstanding customer service and looking to build a long-term career with a company that genuinely invests in its people?A successful and growing organisation with exceptional staff retention is seeking a Customer Service Advisor to join its friendly and supportive team. This is an excellent opportunity to join a business where employees are valued, developed, and encouraged to progress their careers.As a Customer Service Advisor, you will manage customer claims from initial contact through to successful setup, providing exceptional support, guidance, and communication throughout the process. You''ll play a key role in delivering a positive customer experience while ensuring all information is processed accurately and efficiently.Benefits:Monday to Friday, 9:00am - 5:00pmSalary: £24,780 - £26,000 (depending on experience)24 days annual leave plus Christmas shutdownPension schemeHealthcare schemeOn-site parkingLong-term career development opportunitiesKey Responsibilities:Manage new claims from initial customer contact through to successful setup, ensuring accuracy and compliance throughout the processAct as the primary point of contact for customers, providing professional guidance, support, and reassuranceGather, verify, and accurately record claim information using internal systems and CRM databasesMaintain regular communication with customers, providing updates and managing expectations throughout the claims journeyDeliver exceptional ..... full job details .....