Customer Service Advisor

Salary: £12.60 per hour (Living Wage Employer)
Location: Fareham, PO17 6AD
Hours: 35 hours per week, Monday to Friday, between 7am - 6pm

Manpower has a fantastic opportunity for the right candidate to join Capgemini as a Customer Service Advisor.

In this role, you''ll be the first point of contact for customers, providing 1st line IT support to Capgemini''s clients.

A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.

What you''ll do

• Respond to incoming requests via telephone, email, and web chat
• Log all requests in the call management system
• Assign calls to the relevant support teams
• Action Back Office requests when required
• Advise customers and support teams of known problems or workarounds
• Keep customers updated on the progress of their request
• Work towards agreed personal targets and contribute to team success

What you''ll bring

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure

Interested£ Apply Today!