Customer Service Advisor

Would you like to work for a leading company where your ideas and contribution matter? If so, this Customer Service Advisor role could be for you. They are an award-winning company with over 40 years experience and offer fantastic training opportunities with the potential to grow and develop. What will you be doing as a Customer Service Advisor You will provide outstanding customer support across a range of communication channels, ensuring every customer receives a friendly, professional and efficient service. Your responsibilities will include: Handling inbound and outbound telephone calls Responding to customer enquiries via email Assisting customers through Live Chat Providing support via WhatsApp Managing and responding to Trustpilot reviews Engaging with customers across social media platformsWe would LOVE to hear from you if you have the following skills and experience:Previous experience in a customer service role, delivering exceptional support and building positive customer relationships. Excellent written and verbal communication skills, with the ability to communicate clearly and professionally. A genuine passion for helping customers, with a strong customer-first mindset and the ability to empathise with a range of situations. Confidence using a variety of systems and platforms, including customer service software, Sage, email, Trustpilot and social media channels. Strong problem-solving skills with the ability to make informed decisions and resolve customer ..... full job details .....