Temporary Customer Service Administrator

Customer Service Administrator Wilmslow 13.50 per HourMonday-Friday Hybrid Working: Mon-Wed in the office and Thurs and Fri at home7hrs a day with 1hr lunch break: Flex between 8am-5.30pm Start Date: 14th July - 2-month Temporary RoleAre you a dynamic and enthusiastic individual looking to make a significant impact in a vibrant team? Our client, located in the heart of Wilmslow town centre, is on the hunt for a Temporary Customer Service Administrator to support both their customers and the day-to-day operations of the business.Your Role: As a key player in this dynamic organisation, you will be responsible for:Managing Phone Lines: Handle inbound and outbound calls with professionalism and a friendly demeanour.Being the First Point of Contact: Provide exceptional service to customers, ensuring they feel valued and understood.Timely Communication: Respond to customer queries via phone and email, ensuring clear and accurate information is shared.Proactive Follow-Ups: Make outbound calls for follow-ups, appointment confirmations, and updates to keep customers informed.Managing the Customer Journey: Oversee the entire customer process from initial enquiry to completion.Coordinating Bookings: Schedule visits and appointments with both customers and internal teams.Supporting the Quoting Process: Assist in gathering information, arranging consultations and issuing quotations.Efficient Inbox Management: Ensure shared inboxes are monitored and all communications are addressed ..... full job details .....