Customer Service Advisor

Do you love helping people and providing first-class customer service, with the patience and empathy to make every conversation a positive one? We are recruiting Temporary Customer Service Advisors to join a fantastic organisation based in Stockport, helping customers with their enquiries, orders and donations during a busy period.This Customer Service Advisor role would suit someone who enjoys speaking to people, listening to their needs and providing friendly, professional support over the phone. What will you be doing as a Temporary Customer Service Advisor? Handling inbound customer service callsTaking orders and donations over the telephoneProcessing payments and card donationsProviding first-class customer service to supporters and beneficiariesGuiding customers through the ordering and payment processAnswering questions and resolving queries professionallySupporting elderly callers who may need additional patience, guidance and assistanceHandling sensitive conversations with empathy and professionalismWe would LOVE to hear from you if you have the following skills and experience: Previous experience within Customer Service, Customer Advisor, Call Centre, Contact Centre or Customer SupportExcellent spoken and written EnglishA confident and professional telephone mannerStrong communication and listening skillsA patient, empathetic and customer-focused approachConfident handling payments and sensitive conversationsComfortable supporting customers who may need additional ..... full job details .....