Customer Service Manager

Contact Centre Sales and Service ManagerLocation: Worsley, ManchesterSalary: 40,000- 50,000 depending on experienceBonus: Up to 25% performance-relatedHours: Full-time, permanent Office-basedAn exciting opportunity to make your markWe''re working with an established and growing consumer-focused business that is entering an exciting period of growth, development and transformation.As part of this next chapter, they are looking to appoint an experienced Contact Centre Sales and Service Manager to take ownership of their customer contact operation and play a key role in shaping its future.This is a fantastic opportunity for an ambitious contact centre leader who enjoys being hands-on, commercially focused and close to the operation. You''ll have the opportunity to develop people, improve performance, introduce new ways of working and make a tangible impact on both customer experience and revenue.The RoleLeading a team of approximately 14 Contact Centre Advisors, supported by Senior Agents, you will take responsibility for the day-to-day performance of the contact centre across sales and customer service.You''ll be responsible for driving performance across conversion, revenue, retention and cost per sale, while maintaining high standards across service levels, customer satisfaction, first-contact resolution and complaints.Key responsibilities will include:Leading, motivating and developing a high-performing contact centre team.Taking ownership of sales and service performance ..... full job details .....