Customer Service Advisor

The Results People are looking for Customer services advisors for our well-known client based in Smethwick.Location: SmethwickJob Type: Temporary to PermanentHours: 37.5 hours per weekPay: £12.71 per hour initially, increasing to £13.27 per hour after 12 weeksOvertime: After 12 weeks, overtime may be available at £19.91 per hourAbout the Role We are currently recruiting for Customer Service Advisors to join a busy team in Smethwick.This is a fantastic opportunity for candidates who enjoy working with people, are confident communicating over the phone and by email, and have a strong customer-focused approach.You will be responsible for handling customer enquiries and complaints, providing excellent customer service, and ensuring queries are dealt with professionally and efficiently.Key Responsibilities Handling customer enquiries by telephone and emailDealing with customer complaints in a professional and helpful mannerProviding accurate information and resolving customer queriesMaintaining a high level of customer service at all timesUpdating customer records and internal systemsWorking as part of a busy and supportive teamEscalating complex issues where necessaryFollowing company procedures and maintaining a professional approach Working Hours The role is 37.5 hours per week, including a 30-minute unpaid break.You will work 5 days out of 7, with the following operating hours: Monday Friday: 08 30Saturday Sunday: 08 00Weekend working: 1 weekend every 6 weeks Your working ..... full job details .....