Customer Service Advisor

Internal Helpdesk - Customer Service Cambuslang 16.24 per hour HybridMonday-Friday, 8am-4pm 2 days working from home 6-12 month contract, with potential to extend or offer perm.Huntress Recruitment is currently recruiting for an Internal Helpdesk - Customer Service role with a well-established organisation based in Cambuslang.This is a great opportunity for someone with customer service, helpdesk, shared services or finance-related experience to join a busy team, providing support to customers, suppliers and colleagues across a range of finance, HR and business service queries.You''ll be the first point of contact for a variety of queries, helping to resolve issues quickly and making sure customers receive a high level of service.Your responsibilities will include:Handling queries by phone, email and online channelsInvestigating issues and providing clear, accurate informationRecording and tracking queries through to resolutionEscalating more complex issues where requiredIdentifying recurring issues and supporting improvements to processesHelping to maintain a professional, efficient and customer-focused serviceWe''re looking for someone who:Has experience in customer service, helpdesk, contact centre, shared servicesIs confident dealing with customers and resolving queriesHas excellent attention to detail and can follow processes accuratelyIs comfortable using systems to record and manage informationCommunicates clearly and professionallyEnjoys working as part of a teamHas ..... full job details .....