Customer Service Advisor

Customer Service AdvisorLocation: AyrshireSalary: up to 27kJob Type: Permanent, Full-TimeAre you a confident communicator who enjoys helping people and making a real difference to customers?We are currently recruiting for a Customer Service Advisor to join a growing team based in Ayrshire. This is a fantastic opportunity for someone with experience in customer service, retail, hospitality, contact centre or a similar environment who is looking for a stable, permanent position with excellent training and development opportunities.As a Customer Service Advisor, you will be responsible for providing a high level of support to customers, handling a variety of enquiries and helping customers.Your responsibilities will include:Handling customer enquiries by telephone and other communication channels.Providing clear, professional and empathetic support to customers.Understanding individual customer circumstances and identifying appropriate solutions.Dealing confidently with queries, concerns and potentially sensitive conversations.Maintaining accurate and up-to-date customer records.Working towards agreed quality and performance standards.Following company processes and ensuring all customer interactions are handled appropriately.Liaising with internal teams where required to resolve customer queries.Managing a varied workload while maintaining a high standard of customer service.We are looking for someone who is confident, resilient and customer-focused, with the ability to ..... full job details .....