Customer Service Advisor

Do you get job satisfaction from helping others? Are you passionate about delivering outstanding customer service? If so, we''d love to hear from you! We''re looking for talented, enthusiastic and exceptional people to join our Customer Service team and help us continue to deliver the amazing service our customers have come to expect from Cartridge People. As a Customer Service Advisor, you''ll be the first point of contact for our customers, providing friendly, professional and helpful support across telephone, instant chat and email. You''ll listen to our customers, understand their needs and use your knowledge to resolve queries quickly and effectively. 2 positions available on site in Crewe 1x Full time 40 hours pw, Mon-Fri 9.30am-6pm, £26,546.33 pa 1x Part time 20 hours pw, Mon 9.30am-6pm, Tues and Weds 11.30am-6pm, £13,273.17 pa About the Role Main Duties and Responsibilities: Provide an amazing customer service experience for customers Deliver a prompt and efficient service to all enquiries received mostly by telephone but you will also communicate via email, and live chat; offering help, advice and support Process orders, returns, payments and refunds for customers Maintain an awareness of current promotions and product changes Arrange deliveries Resolve any order issues and find a solution to problems Generate customer interest in the company''s own branded products Delight customers by going the extra mile Offer help and support to other staff members, ..... full job details .....