Customer Service Advisor

Customer Service Advisor - Appley bridge - 28,727 + Benefits and Career Progression My client a well established Manufacturer is looking for a proactive and customer-focused Customer Service Advisor to join the busy team. This is an exciting opportunity for someone who enjoys building strong customer relationships, managing orders from start to finish, and working closely with suppliers and internal teams to ensure a seamless customer experience. The successful candidate will play a key role in processing customer orders, coordinating deliveries, monitoring stock availability, and resolving customer queries efficiently and professionally. Key Responsibilities of the Customer Service Advisor: Answer telephone calls professionally and courteously Process customer orders efficiently and accurately Manage direct shipments from suppliers to customers Place orders with internal and external suppliers and arrange timely deliveries Monitor stock levels in line with customer demand and supplier lead times Proactively communicate with customers regarding order progress and any issues Manage customer expectations and provide excellent customer service throughout the order process Handle invoice queries and raise credit notes where necessary Support different operational areas, including Specification, Key Accounts, Merchant and Distribution, as required Maintain confidentiality and handle sensitive customer information appropriately Undertake any other reasonable duties requested by ..... full job details .....