Customer Service Manager

Customer Service ManagerLocation: Ormskirk - Hybrid - 2days WFHSalary: Up to £53,000 per annumAbout the RoleAn exciting opportunity has arisen for an experienced Customer Service Manager to lead and optimise the end-to-end customer service and outbound logistics function for a major manufacturing business operating across the UK, Ireland, and international markets.This role is responsible for ensuring exceptional customer service, efficient order management, export coordination, transport performance, and continuous improvement across the supply chain. Acting as the voice of the customer, you will work closely with commercial, operational, and planning teams to align demand, service delivery, and business objectives.Key ResponsibilitiesLead and develop a customer service team, ensuring high levels of performance and engagement.Manage the order fulfilment process from receipt through to delivery across domestic and export markets.Drive continuous improvement initiatives across customer service, logistics, and supply chain processes.Oversee transport operations and third-party logistics providers to ensure service excellence and cost efficiency.Monitor and manage transport expenditure, ensuring budget control and invoice accuracy.Ensure continuity of supply and outbound service performance across multiple markets and customer groups.Produce and analyse KPI reports to support operational performance and strategic decision-making.Collaborate with internal stakeholders including ..... full job details .....