Customer Service Advisor

Job description

We are recruiting for a Customer Service Advisor to join our friendly team based on the outskirts on chelmsford. This is a great opportunity for someone who wants to learn or build on their customer service and complaint handling abilities in a busy trade environment.

As one of our Service & Complaints Advisors you will be reporting directly to the Customer Service Team Lead and your responsibilities will include but are not limited to:

- Responding to customer enquiries at the first point of contact from varriety of channels including, phone, email, web, and internal systems

- Work closely with internal teams to ensure customers are getting the service they have been promised

- Provide clear and concise responses to all enquiries and ensure all information given is correct and accurate

- Resolve customer issues and complaints in a timely manner or where necessary escalate following an internal process to get the best resolution for the customer

- Provide reactive and proactive support to increase customer retention

- Ensure all missed calls are followed up

- Provide ETAs and servicing history to customers when requested

Office experience is preferred but not essential. The successful candidate will have excellent communication skills, the ability to use own initiative and work under pressure, be very organised, efficient and can multitask.

Driving is essential for this role - Due to location

Job Types: Full-time, Permanent

Job Types: Permanent, Full-time

Pay: - 26,150

Benefits:

Company events

Company pension

On-site parking

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.