Customer Service Officer

About the Role: We are recruiting for a Customer Service Officer to join the Homeownership Accounts Team for one of my local goverment clients. This is a key role supporting leaseholders and freeholders with their housing account queries. You will be responsible for responding to non-technical queries, issuing account statements, and supporting the wider team in managing over 15,000 homeowner accounts. Responsibilities: Handling customer queries about service charge accounts Assisting with payment plans and chasing arrears Responding to e-forms and routine correspondence Issuing statements and financial breakdowns Supporting Accounts Officers with administrative tasks Signposting customers to relevant services when needed Requirements: Strong customer service and communication skills Experience in housing, local authority or public sector desirable Confident using IT systems and working with data Able to manage workloads and prioritise effectively Team player with a proactive attitude Location: Based in the Tooley Street office (SE1) during training. Tooley Street is well-connected, just a 5-minute walk from London Bridge station and served by several bus routes. Hybrid working arrangements are available following training, with a minimum of 2 3 days per week in the office. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd. ..... full job details .....