Customer Service Advisor

BDS are working with one of London’s leading housing providers, who are currently looking to recruit a number of Customer Advisors to work at their Customer Service Centre in Chelmsford. 

Your duties will include:

Acting as the first point of contact for residents.

Assisting residents in the diagnostics required to report emergency repairs, and raising these repairs on our CRM

Liaising with subcontractors.

Helping tenants to raise other cases and tasks, such as a report of antisocial behaviour, and recording details as appropriate

Assisting residents to make payments, such as for rent or service charges

Liaising with local Housing Officers to facilitate requests from their residents

Utilising excellent communication skills to resolve calls promptly and effectively.

The successful candidate will ideally have experience in housing and/or customer service.

We have a number of roles available to cover the below working patterns;

Full-time CSAs work 35 hours per week between the hours of 08:00 and 17:30, Monday to Friday. In any given calendar month as a CSA, you would work either 08:00 – 16:00, 08:30 – 1630, 09:00 – 17:00, or 09:30 – 17:30.

Payrate; £14.48 per hour (£26,354 per annum)

Please note; these roles are 12 month FTC initially. 

We are also recruiting for part time and out of hours customer advisors. 

Apply now for immediate consideration!