Customer Service Representative

Customer Service Representative
Location: Welham Green, Hatfield
Salary: £24,000 – £25,000
Job Type: Permanent

Customer Service Representative – About our client:
Our client is a growing business with a dynamic sales team, known for delivering excellent service to their loyal customer base. This role is vital in supporting customers via phone, email, live chat, and instant messaging, ensuring all queries and issues are handled with professionalism and care. This is an office-based role.

Customer Service Representative – Details:

• 21 days holiday, plus bank holidays + Christmas closedown

• Staff discount

• Subsidised canteen

• Free on-site parking
  
  

Customer Service Representative – Responsibilities:

• Prioritise and process customer orders and requests via telephone, email, live chat or instant message

• Investigate and resolve customer complaints, including issues such as late deliveries, incorrect or faulty products, and technical support

• Maintain accurate and confidential customer service records

• Use internal systems and databases to deliver excellent service

• Liaise with suppliers to arrange collections, deliveries, item repairs and manage correspondence

• Support customers with online ordering and registration processes

• Check stock availability and place restock orders where necessary

• Assist the finance team with customer security checks, accounting queries or flagged issues

• Communicate clearly with customers about their orders, including any delays or delivery updates

• Work closely with overseas manufacturing teams via Skype or email

• Maintain a tidy and safe working environment in the warehouse

• Keep internal teams updated with product samples, new ranges and any related queries
  
  

Customer Service Representative – What We’re Looking For:

• Previous office-based experience handling customer enquiries and administration is essential

• Friendly and patient approach

• Able to thrive in a fast-paced, team-based environment

• Strong attention to detail and time management

• Excellent communication and listening skills

• Confident problem-solver and critical thinker

• Able to manage deadlines and prioritise customer needs

• Accurate record-keeping

• Strong ability to build rapport with customers

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