Customer Service Advisor - Coventry

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail''s contact centres across the UK. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Coventry.The RoleThe aim of the role will be to provide first time solutions for customers, via telephone and email, within agreed handling times whilst delivering excellent quality of service. We are looking for candidates who are familiar with working in a contact centre and are comfortable using a multi-screen environment.Start date: 13/07/2026Pay rate: £13.52 per hourLocation: Parcelforce International Hub, Middlemarch Business Park, Siskin Parkway West, Coventry, CV3 4PFTemporary Contract: 10-12 weeks (with potential for this to be extended)Hours: Around 37.5 hours per week, between the hours of 8:00am - 18:00pm Monday - Friday. Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed Key Accountabilities• Provide first-time solutions for customers via telephone and email.• Handle consecutive phone calls and manage complaints effectively.• Deliver excellent quality of service within agreed handling timeSkills and Experience• Passion for delivering great customer experiences.• Confidence in taking consecutive phone calls and handling complaints.• Ability to prioritize and manage ..... full job details .....