Customer Service Administrator

Job AdvertMacildowie are working with this client based in Hinckley within the healthcare products industry to recruit a Customer Service Specialist.This is a fantastic opportunity for an experienced customer service professional to join a collaborative and fast-paced environment, where delivering exceptional service and building strong customer relationships is at the heart of everything.Salary: £24,000 - £27,000 (dependent on experience)Employment Type: PermanentWorking Arrangement: Office-basedThe RoleYou will play a key role in supporting the Customer Services function, ensuring all administrative and sales support processes run efficiently. Acting as a central point of contact for customers, you will manage orders, resolve queries, and support internal teams to ensure a seamless customer journey.Key ResponsibilitiesManaging inbound customer enquiries via telephone, email, and online platformsProcessing customer orders accurately and efficientlyLiaising with warehouse and production teams to ensure timely dispatchProviding delivery updates and managing expectationsHandling customer complaints through to resolutionSupporting field sales teams with administrative and customer follow-upsMaintaining accurate customer records and databasesProcessing returns, raising credit notes, and supporting stock control activitiesAssisting with general office administration and reportingAbout YouPrevious experience in a customer-focused or administrative roleStrong communication skills ..... full job details .....