Customer Service Advisor

Job Description We are looking for an enthusiastic and highly motivated Customer Service Advisor (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Birkenhead: The Wirral. As a Customer Service Advisor, you will provide property management and tenancy support services to branches, landlords and tenants. Starting Salary £25,000 What''s in it for you as a Customer Service Advisor? Get full training and development A good understanding of the residential lettings industry Fast paced, fun environment Regular team meetings Full company briefings A career pathway Key responsibilities of a Customer Service Advisor. Act as a central point of contact managing the effective resolution of queries from clients and colleagues Coordinating urgent and routine repairs and maintenance Liaising with trades people/contractors and keeping customers up to date Organising safety inspections and managing remedial works Liaising with landlords following regular property visits Assisting customers with general tenancy queries Carrying out weekly partnership calls with colleagues and welcome calls with new customers Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Providing a first-class service to maximise customer retention Ensuring personal and team deadlines are met, service levels maintained and KPI''s achieved Skills and Experience required to be successful as a ..... full job details .....