Customer Service Advisor

We are looking for an enthusiastic and highly motivated Customer Service Advisor (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Birkenhead: The Wirral. As a Customer Service Advisor, you will provide property management and tenancy support services to branches, landlords and tenants.Starting Salary £25,000What''s in it for you as a Customer Service Advisor?Get full training and developmentA good understanding of the residential lettings industryFast paced, fun environmentRegular team meetingsFull company briefingsA career pathwayKey responsibilities of a Customer Service Advisor.Act as a central point of contact managing the effective resolution of queries from clients and colleaguesCoordinating urgent and routine repairs and maintenanceLiaising with trades people/contractors and keeping customers up to dateOrganising safety inspections and managing remedial worksLiaising with landlords following regular property visitsAssisting customers with general tenancy queriesCarrying out weekly partnership calls with colleagues and welcome calls with new customersDealing promptly and courteously to communication with landlord, tenants, contractors, and internal partnersProviding a first-class service to maximise customer retentionEnsuring personal and team deadlines are met, service levels maintained and KPI''s achievedSkills and Experience required to be successful as a Customer Service Advisor.Strong customer ..... full job details .....