Senior Customer Service Advisor

Senior Customer Service Advisor - Debt SupportChester (Hybrid - up to 3 days a week working from home following initial training period)Up to 35,000 PermanentWe''re hiring a Senior Customer Service Advisor to support clients through complex and sensitive financial situations. This is a meaningful role where your judgement, empathy, and problem-solving skills will make a real difference.The RoleProvide end-to-end debt support and guidanceManage complex, high-risk, and vulnerable casesHandle sensitive conversations with professionalism and careSupport colleagues with specialist advice on challenging scenariosMaintain accurate records and ensure complianceAbout YouExperience in customer service, complaints, or case handlingConfident managing sensitive or complex situationsStrong communication, empathy, and decision-making skillsWhat''s on OfferUp to 36,571 salaryHybrid working (after training)Supportive, purpose-led environmentCareer development opportunitiesKey RequirementsAvailable for assessment day: 18th or 19th JuneAvailable to start: 27th JulyFirst 12 weeks office-based (full training required)Flexible shifts Mon-Sat (8am-8pm / 5pm Sat)If you feel like this is a good fit for your next step, I''d love to hear from you! Please send your CV to (url removed), or call directly on (phone number removed). Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, ..... full job details .....