Customer Service Advisor

Role: Customer Service Advisor (Fufilment and Support Assistant ) Based: Lymington, Fully office based Reports to: Client Services Team Lead About Giftpro Giftpro is on a mission to help hospitality businesses deliver brilliant digital experiences for their customers. From gift vouchers and event tickets to merchandise and products, our eCommerce software powers growth and efficiency for some of the UK''s most exciting hospitality brands.We''re now looking for a highly organised Fulfilment and Support Assistant to join our dynamic team. You''ll play a vital role in ensuring smooth day-to-day fulfilment operations, while also providing outstanding support to our customers. What You''ll Do Manage multiple daily voucher print runs and ensure timely, accurate dispatch of postal orders Pick, pack and ship customer orders with precision Receive, unpack and organise stock deliveries; carry out monthly stocktakes Provide first-class support to customers, resolving product queries quickly and professionally Learn our software systems and use them to set up voucher websites for customers Maintain strong attention to detail while working under pressure and to deadlines Collaborate with colleagues to keep operations running smoothly and efficiently What We''re Looking For Highly organised, methodical and able to multitask Strong attention to detail and quality-driven approach Physically fit (occasional moderate lifting required) A positive, team-focused attitude with great ..... full job details .....