Customer Service Advisor

Role: Customer Services AdvisorLocation: Calcot, Reading (hybrid after probation)Salary: 27,000 DOE + bonus + benefitsHours: 37.5 hours per weekShifts: Mon-Fri 08.00am-17.00pm or 09.00am-18.00pm + 1 in 5 Sat 09.00am-13.00pmI am working with a leading brand client to support the in recruiting a permanent Customer Service Advisor for their offices in Calcot, Reading. To assist each customer with highly individualised customer care. As well as answering simple or complex customer questions, the Compplaints Handler is fully empowered to provide bespoke solutions, which ensure that every customer received customer excellence with each interaction. The role offers great development opportunities for the future.Do you have experience working within customer excellence?Do you love to go the extra mile for customers?We believe that employees deserve to feel valued, so we provide a great working environment, free parking, complimentary tea and coffee, a fabulous subsidised onsite restaurant, exciting team events, and regular access to experience our amazing products with an Annual Bonus based on company performance.Experience required for the Customer Service Advisor role:Proven customer support experienceStrong phone contact handling skills and active listeningAble to work effectively in a teamExperience working within a fast-paced environmentProficient with MS Office and familiar with CRM systems and practicesHigh level of verbal and written communicationCustomer orientation and ..... full job details .....