Customer Service Administrator

Customer Service Administrator

Our client is seeking an organised and proactive Customer Service Administrator to manage a portfolio of client accounts and act as the main point of contact for account-related matters. This varied role combines account management, invoice processing, payment administration, and sales support within a fast-paced environment.

Benefits include:

• Competitive salary
• Bonus scheme of up to 12% of annual salary
• 10% employer pension contribution
• 25 days holiday plus bank holidays
• Hybrid working (up to 3 days from home after probation)
• Life assurance (5x annual salary)
• On-site parking
• Ongoing training and career development
• Supportive team environment and regular social events

Key Responsibilities:

• Manage a portfolio of client accounts and maintain strong client relationships.
• Act as the lead contact for all account-related queries.
• Support new client onboarding and account setup.
• Process invoices, credit notes, payments, and account statements.
• Assist with overdue account management and payment reminders.
• Monitor account activity, identify risks, and maintain accurate records.
• Review client documentation and ensure compliance with internal procedures.
• Support credit limit administration and reporting requirements.
• Work closely with the Sales team to identify and refer business opportunities.
• Provide administrative support to the wider Operations team.

Skills & Experience:

• Previous administration, account management, customer service, or sales support experience.
• Strong organisational skills and attention to detail.
• Excellent communication and relationship-building abilities.
• Experience with invoicing, payments, CRM, or finance systems is advantageous.
• Ability to manage multiple priorities and work accurately under pressure.
• Commercial awareness and a proactive approach to problem solving.
• Experience reviewing financial information or credit reports is beneficial, although full training will be provided.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.