Customer Service Advisor

Customer Service Advisor Coryton, EssexPermanent / Full Time£27,060 per annum + London Allowance Join Our Customer Experience Team at Calor Gas Are you a proactive and personable individual with a passion for delivering exceptional customer service? Calor Gas is looking for an enthusiastic Customer Service Advisor to join our Customer Experience team in Coryton. In this role, you''ll act as a first point of contact for customers - resolving queries over the phone and in writing, often at first contact. Working Hours: Our contact centre operates Monday to Friday, 8:00am - 8:00pm, with shift patterns allocated on a rotational basis. You''ll receive advance notice of your scheduled shifts. Saturday shifts: 9:00am - 1:00pm (on a rota basis) Bank Holidays: 9:00am - 5:00pm (on a rota basis) Key Responsibilities: Respond to inbound and outbound customer calls, providing timely and effective support. Process customer orders and handle account administration with accuracy. Promote Calor''s products and services during customer interactions. Investigate and resolve customer complaints in line with company policies and service standards. Achieve individual and team performance targets and KPIs. Collaborate across departments to ensure a smooth and efficient customer experience. Contribute ideas and support improvements in service processes and customer satisfaction. Maintain accurate, secure, and up-to-date customer records. What We''re Looking For: Strong communication ..... full job details .....