Customer Service Representative

Customer Service RepresentativeRed Recruitment is recruiting a Customer Service Representative for our client based in Norwich who specialise in 24/7 Care solutions on a temporary basis.This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers. You will be speaking with customers, collecting payments, and setting up direct debits.Benefits and Package for Customer Service Representative:Salary: 12.81 per hour. Hours: 37.5 Hours Per Week - Shift pattern Monday - Sunday Between 7am - 8pm Contract: Temporary Location: Norwich - HybridDiscounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more24/7 employee assistance programme with an easily accessible app!Family and Friends discounts on our services and productsPension Scheme, up to 3% Company matchedFree on-site parking Key Responsibilities of Customer Service Representative:Handle inbound and outbound customer enquiries across telephone, email, and digital channels in a professional and timely manner.Provide accurate information, guidance, and support to customers, resolving issues at first contact where possible.Record and update customer details and case notes accurately within the contact centre systems.Escalate complex issues to senior colleagues or specialist teams in line with procedures.Adhere to all company policies, regulatory requirements, and ..... full job details .....