Customer Service Advisor

Bookings Coordinator About the Role We are looking for a proactive and customer-focused Bookings Coordinator to join a busy commercial team. In this role, you will be responsible for managing customer enquiries from initial contact through to completion, providing tailored solutions that meet customer requirements while supporting the commercial success of the business. You''ll build strong relationships with customers, understand their individual needs and provide an efficient, consultative service that delivers an outstanding customer experience. Working closely with internal teams and external suppliers, you''ll ensure a smooth journey from enquiry to successful booking. This is an excellent opportunity for someone with a background in customer service, hospitality, travel, reservations or bookings who enjoys working in a fast-paced, relationship-driven environment. Key Responsibilities Manage inbound customer enquiries from initial contact through to booking. Respond to enquiries promptly, ensuring agreed service standards and response times are consistently met. Provide tailored recommendations based on customer requirements. Build strong relationships with customers, taking the time to understand their preferences and providing a personalised service. Contact external suppliers to source suitable options, negotiating rates, availability and terms where appropriate. Take a proactive, phone-led approach to customer communication to maximise conversions and deliver an ..... full job details .....