Customer Service Advisor

Position: Customer Service Advisor
Location: Stoke on Trent, ST6
Contract Type: Temporary ongoing
Hourly Rate: From -13.59
Working Pattern: Full Time Monday- Friday between 8am-5pm

Adecco are seeking a confident and experienced Customer Service Advisor to work for our well established client located in Stoke on Trent

What You''ll Do:
As a Customer Service Advisor, your role will be crucial in ensuring our customers have the best experience possible.

Duties include:

• Responsible for responding to and raising customer consumable orders via phone calls and emails from prospective and current customers.
• Responsible for determining the need of each contact with the goal of achieving the best resolution.
• Document every call, updating the system accurately.
• Liaise with customers in an empathetic and supportive manner to promote the most precise information relating to issues and queries.
• Handle all incoming calls in compliance with all the appropriate regulatory requirements outlined by the Standard Operating Procedures.
• To provide an excellent customer experience to all
• Order processing

Who You Are:
We''re looking for someone who is not only skilled but also enthusiastic about providing an outstanding service. Skills and requirements include:

• Excellent Communication Skills: You can convey information clearly and professionally, both verbally and in writing.
• Problem-Solver: You enjoy tackling challenges and finding solutions
• Team Player: You work well with others and contribute to a positive team environment.
• Adaptable: You thrive in a busy environment and can handle changing priorities with ease.
• Customer-Focused: You genuinely care about customer satisfaction and go the extra mile to achieve it.
• Excellent Attention to detail

Why Adecco:

* Annual leave entitlement
* Perks at work - discount vouchers and points to spend
* Support program with 24/7 helpline
* Eye care vouchers
* Competitive pension scheme

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.