Customer Service Advisor

A place to make a difference Salary: £27,984 per annum, pro rata (£15.38 per hour)Location: Peterborough, Hybrid, 2 days from home after successful probation period. Details: Permanent, part-time position (minimum 15 hours per week) with flexible working hours between 9:00am and 3:00pm. Successful candidates will be required to attend a four-week full-time training programme (Monday to Friday, 9:00am to 5:00pm) before moving to their contracted part-time hours. With over 21,000 homes across the country, we''re responsible for supporting thousands of customers and their families. We''re proud to build positive, long-lasting relationships that go beyond housing. The work we do improves lives and creates vibrant communities where people of all backgrounds can thrive. If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there''s a place for you at Accent. About the role As a Customer Service Advisor, you''ll manage repair-related enquiries, diagnosing faults and making sure our customers are looked after quickly and effectively. You''ll deliver exceptional customer service, balancing their needs with those of our contractors and internal stakeholders, keeping everyone updated throughout the process. Your professionalism, efficiency and empathy means you''ll build strong customer satisfaction. Salary The spot salary for the Customer Service Advisor post is £27,984 per annum, pro rata ..... full job details .....