Service Advisor

Service Advisor £30,400 Basic Salary Rising to £31,800 Upon Accreditation + Uncapped Bonus Peterborough Permanent / Full Time Working Hours: Monday to Friday, 8:00am 6:00pm 1 in 4 Saturday Mornings (Rota) Customer-Focused Service Advisor Required Our client, a successful main dealership in Peterborough, is looking to recruit a professional and customer-focused Service Advisor to join their busy Aftersales team. This is an excellent opportunity for someone who enjoys dealing with customers, thrives in a fast-paced environment, and wants to build a long-term career within the automotive industry. Whether you already have motor trade experience or come from a strong customer service background, this role offers excellent training, progression and earning potential. Duties and Responsibilities Acting as the main point of contact for customers visiting the Service Department Booking vehicles in for servicing, maintenance and repair work Keeping customers updated throughout the repair process Liaising closely with Workshop Controllers and Technicians Preparing estimates and explaining repair requirements Upselling additional products, services and repairs where appropriate Managing customer queries and ensuring a first-class customer experience Ensuring all documentation and job records are accurately maintained Helping the department achieve customer satisfaction and performance targets Your Background and Skills Previous customer-facing experience is essential Motor trade or ..... full job details .....