Customer Service Adviser

Customer Service Advisor

Location: Trax Park, Doncaster

Hours: Full time, 37 hours per week

Salary: -27,715, plus 33 days holiday (including bank holidays), pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme

About the Role

We''re looking for a Customer Service Advisor to join our team in Doncaster. In this key role, you''ll be the first point of contact for a portfolio of our Customer Accounts, helping to resolve queries, process orders, and ensure we''re delivering exceptional service. If you enjoy problem-solving, working in a collaborative environment, and making a real impact on the customer experience, this role is for you.

As part of your key responsibilities, you''ll:

• Act as the first point of contact for a portfolio of Customer Accounts, resolving queries and building strong customer relationships

• Handle pricing, delivery information, and order processing from end to end

• Drive customer satisfaction and manage key customer enquiries

• Collaborate with departments across the business to troubleshoot issues and handle complaints professionally

• Work closely with internal teams to ensure swift problem resolution within agreed SLAs

• Maintain accurate records and recognise patterns in service failures

• Support business improvement activity to design and implement processes that maximise operational performance and improve customer engagement

About You

We''d love you to have the following skills and experience, but please apply if you think you''d be able to perform well in this role!

• Previous experience in a customer service or support role, ideally within a fast-paced, transactional environment

• Strong communication and interpersonal skills, with the ability to build collaborative relationships and deliver high-quality, customer-focused solutions

• Understanding of the rail or logistics sector, alongside experience working with e-commerce or B2B customer platforms (a distinct advantage)

• Proven ability to meet tight deadlines, with great organisation and time-management skills

• Strong contract and commercial awareness, including knowledge of commercial terms and conditions (highly beneficial)

• English and Maths GCSEs (or equivalent), backed by good analytical skills to understand and interpret data

• Confident IT skills, particularly a strong working knowledge of Google Workspace and SAP

About Unipart

We are a supply chain performance improvement partner. We Design, Make, Move, and Improve components in our customers'' supply chains, keeping their operations and assets moving and working better, for longer. Through our commitment to continuously driving operational efficiencies, we improve performance - saving time, cost, and carbon. Our ambition is to be the driving force behind efficient, resilient, and sustainable supply chains.

Equality, Diversity, and Inclusion

We believe that a great workplace is one where you can bring your whole self to work. Our recruitment process is designed to be accessible, inclusive, and based entirely on merit. We define merit through a combination of technical skills and the core behaviours that help our people thrive at Unipart. We welcome applications from everyone, regardless of background or circumstances. We are committed to a policy of equal opportunity that exceeds our statutory obligations under the Equality Act 2010 and subsequent legislation. Whether it''s your age, disability, neurodiversity, gender identity, family status, or any other characteristic that makes you ''you'' - it is your talent and potential that we value most. Adjustments for you: We want you to perform at your best. If you require any reasonable adjustments or have specific accessibility needs at any stage of the application or interview process, please let us know. We are here to support you.

You may have experience in the following: Customer Service Advisor, Customer Service Representative, Customer Support, Customer Care, Account Handler, Order Processing, Order Desk, Sales Support, Sales Administrator, Customer Account Coordinator, Customer Experience, Complaints Handling, Logistics, Rail, B2B, E-commerce, SAP, Google Workspace