Customer Service Administrator

Customer Service AdministratorLocation: Sandbach - Office BasedSalary: 28,000 - 35,000 dependent on experience + benefitsAn excellent opportunity has arisen for a highly organised and customer-focused Customer Service Administrator to join a growing and ambitious business based in Sandbach.This position is ideal for someone who enjoys working in a fast-paced SME environment and is looking to develop their career within a company that offers genuine long-term progression opportunities.The successful candidate will play a key role in supporting customers, coordinating audits and training administration, processing orders, and ensuring a consistently high standard of customer service delivery across the business.Key ResponsibilitiesManage customer audit accounts, including scheduling audits, maintaining audit calendars, preparing audit documentation, processing audit reports, and coordinating contract renewals Provide day-to-day administrative support to site auditors, including preparation and printing of audit paperwork Prepare customer budgets and monitor customer spend, making adjustments where required Proactively follow up customer accounts where there has been a reduction or pause in activity Resolve customer queries and complaints efficiently, identifying appropriate solutions and ensuring timely resolution Process customer orders in line with company procedures Create quotations for existing customers and proactively follow up opportunities Manage incoming calls and ..... full job details .....