Customer Service Administrator

Do you have experience within a customer service setting? Have exceptional administrative skills and fluent in French?In which case - you are ticking the boxes for us!We are working with this international business and recruiting for a French speaking customer service administrative. You will join a well established team that will support you with your personal development. Its a really exciting time to join - with lots of new digital plans already in process for you to be part.This is a business critical role and will involve you taking on the full life cycle of the customer journey from order to invoicing and may even involve some European travel!Responsibilities:Prepare quotations for clients, issue and trackManage any inbound enquiries and responses - seek technical support where requiredConvert approved quotes to live jobs via Navision and track the process - ensure customer is kept up to date through the entire processEnsure compliance is maintained with regular WIP reportingRaise and issue purchase ordersLiaise with supply chain - this will involve international import and export documentation processingCoordinate national and international shippingLiaise with couriers and prepare import/export documentation as requiredKey point of contact via email, telephone and ChatbotSkills/Experience:Previous experience within a B2B customer service environmentCRM knowledge - ideally Navision or similarKnowledge of import/export and HMRC processesFluent French - none ..... full job details .....