Customer Service Administrator

Our-client-is-looking-for-a-Vehicle-Allocation-Administrator-to-join-their-busy-and supportive-team-on-a-temporary-basis.-This-is-an-excellent-opportunity-for-an-organised-and-customer-focused-individual-who-enjoys-working-in-a-fast paced-environment-and-takes-pride-in-delivering-outstanding-service.

As-a-Vehicle-Allocation-Administrator,-you-will-play-a-key-role-in-supporting-the-allocation-and-management-of-hire-vehicles-for-insurance-claims.-Working-closely-with-branches,-suppliers,-and-customers,-you-will-ensure-vehicles-are-allocated-efficiently,-supplier-service-levels-are-met,-and-customers-receive-a-seamless-experience-throughout-the-process.

This-is-a-varied-role-that-combines-administration,-customer-service,-and-coordination,-making-it-ideal-for-someone-who-enjoys-managing-multiple-priorities-and-building-strong-working-relationships.

Key-Responsibilities:

• Provide-administrative-support-for-vehicle-bookings-and-allocations-across-multiple-branches.
• Manage-inbound-and-outbound-telephone-calls-in-a-professional-and-courteous-manner.
• Proactively-allocate-hire-vehicles-to-claims,-ensuring-customer-needs-and-claim-requirements-are-met.
• Arrange-and-confirm-vehicle-delivery-and-collection-details-with-customers.
• Work-closely-with-suppliers-to-ensure-service-level-agreements-(SLAs)-are-achieved.
• Book-vehicle-delivery-and-collection-appointments-through-supplier-and-provider-online-portals.
• Accurately-update-claim-management-systems-with-customer-interactions,-actions-taken,-and-claim-progress.
• Liaise-with-branch-teams-to-maximise-vehicle-availability-and-allocation-opportunities.
• Develop-and-maintain-strong-working-relationships-with-colleagues,-suppliers,-and-customers.
• Manage-shared-inboxes-and-incoming-communications,-ensuring-prompt-responses-and-resolution-of-queries.
• Monitor-vehicle-allocation-progress-and-escalate-issues-where-required.
• Ensure-all-customer-and-claim-information-is-recorded-accurately-and-handled-in-line-with-company-procedures.

Essential-Skills-&-Experience:

• Previous-administration-experience-within-a-busy-office-environment.
• Excellent-verbal-and-written-communication-skills.
• Strong-attention-to-detail-and-accuracy.
• Ability-to-manage-multiple-tasks-and-prioritise-workloads-effectively.
• Professional-and-confident-telephone-manner.
• Customer-focused-approach-with-a-commitment-to-delivering-exceptional-service.
• Experience-working-to-deadlines,-service-levels,-and-performance-targets.
• Good-working-knowledge-of-Microsoft-Office-and-internal-business-systems.

If-you-feel-you-are-suitable-for-the-role-we-would-love-to-hear-from-you!

Please-note:

As-you-can-appreciate-we-are-currently-overwhelmed-with-applications-of-individuals-looking-for-both-short-term-and-permanent-work-and-we-can-therefore-only-contact-those-applications-that-have-relevant-skills-for-positions-that-we-currently-have-available.-Should-you-not-hear-from-us-within-a-week,-please-assume-you-have-been-unsuccessful-on-this-occasion.

In-line-with-GDPR-regulations,-we-are-making-you-aware-that-to-proceed-with-your-application-we-will-need-to-contact-you-via-email,-telephone-and/or-text-message.-To-receive-future-job-alerts-from-us,-you-will-be-required-to-provide-consent-within-our-marketing-preference-options.-The-link-will-be-provided-in-an-email-to-you.-Source4-are-an-equal-opportunities-employer-and-complies-with-all-relevant-UK-legislation.-If-you-are-successful-in-your-application,-you-will-be-required-to-attend-a-full-registration-with-one-of-our-Consultants-which-will-involve-you-providing-a-current-passport,-any-relevant-visas,-a-proof-of-address-and-completing-relevant-tests-and-a-full-competency-based-interview.