Customer Service Advisor

As a Customer Service Advisor in Warrington, you will handle day-to-day customer enquiries from customers, ensuring they receive clear, useful information to help support their query.

Client Details

This business is a well-known entity in it'' sector and they are looking for an experienced Customer Service Advisor to join their Warrington team.

Description

• Respond to customer enquiries clearly and professionally, providing accurate information and practical next steps.
• Handle customer contact across agreed communication channels and ensure each enquiry is recorded correctly.
• Listen carefully to customer concerns and resolve straightforward issues in a timely manner.
• Refer complex enquiries to the appropriate colleague or team, giving them clear details to support a prompt response.
• Keep customer records up to date so that information is available when it is needed.
• Follow agreed Customer Service processes to provide a consistent experience for customers.
• Work with colleagues to manage enquiries effectively and maintain a reliable service.

Profile

A successful ''Customer Service Advisor'' should have:

• Experience of handling customer enquiries in a customer-facing setting.
• Clear written and verbal communication skills.
• The ability to explain information in a straightforward and helpful way.
• Confidence in recording customer information accurately.
• The ability to manage a range of enquiries and organise tasks effectively.
• A practical approach to resolving customer issues and identifying when to refer them.

Job Offer

• Fixed-term contract.
• Possibility to go perm or be extended.
• Immediate start.
• Excellent career prospects.