Customer Service Administrator

RELOcruitment are delighted to be working alongside an award-winning Removals and Storage Firm. They provide professional removals and storage solutions all over the globe. They are now looking for a Customer Service Administratorto join their busy team based in Cambridge. The ideal candidate will have strong Customer Service experience. Industry experience will also be beneficial however, this is not essential. The Successful candidate will be the first point of contact for customers and will inspire confidence in the company brand with excellent communication and problem-solving skills.Responsibilities:Respond to customer enquiries via phone, email, and live chat in a timely and professional manner.Be available and own responsibility for your customers'' experience throughout their moving journey.Provide accurate information about products and services addressing customers'' needs and concerns.Maximise revenue through upselling optional extra products and services.Maintain excellent customer service and communication standards at all times work to KPI''s ensuring targets are met.Ability to problem-solve in order to achieve a positive customer outcome.Collaborate with team members to improve customer service processes and outcomes.Follow up with customers to ensure their issues are resolved and they are satisfied with the service.Stay up to date with product knowledge, company polices, and industry trends.Key Areas of Focus:Effective management of all incoming calls and ..... full job details .....