Customer Service Administrator

Customer Service AdministratorPertemps are currently recruiting for a Customer Service Administrator who has a passion for tech to join a leading manufacturing company in Andover.Responsibilities as a Customer Service Administrator: Receive incoming calls from customers placing fault or support calls Recording details on service management system Provide first line troubleshooting to gather technical information Manage call responses, telephone support and scheduling engineers service appointments. Schedule preventive maintenance visits in line with customers needs Ensure engineers are booked on and off calls Raise invoices Maintain and update customer records as required Requirements: Strong customer service and administrative experience Competent Microsoft user Knowledge / interest in technology Confident in asking diagnostic questions and providing first line troubleshooting advice Ability to work on own initiative Excellent verbal and written communication skills The Customer Service Advisor Role Monday Friday, 8.30am 5pm or 9am 5.30pm Fully office based £28,000 - £29,000 salary 22 days annual leave plus bank holidays If you are interested in this Customer Service Administrator position, please apply below or contact Jemma at Pertemps ..... full job details .....