Customer Service Specialist

We are currently recruiting for a client based in Newbury for a maternity cover, with the possibility of being extended. Customer Service SpecialistLocation: NewburyDepartment: Customer Service and SupportEmployment Type: Fixed Term ContractAbout the RoleWe are seeking a proactive and customer-focused Customer Service Specialist (CSS) to join our growing team. In this role, you will be the primary point of contact for customers and internal stakeholders, ensuring smooth and efficient handling of inquiries across Sales, Logistics, and Service Support. You will drive operational excellence by managing both front- and back-office processes, delivering exceptional service, and ensuring a seamless customer experience.This role also includes supporting local office management tasks and assisting with local event coordination.Key ResponsibilitiesCustomer Support and Case ManagementAct as the primary contact for customers and internal teams, managing cases end-to-end within the Issue-to-Resolution process.Handle inquiries, requests and escalations promptly and accurately, ensuring service levels are met.Proactively communicate updates related to orders, service requests, and deliveries to minimize disruptions.Order-to-Cash AdministrationExecute the full local order-to-cash workflow, including order management, invoicing, price renewals and service contracts.Work closely with Finance to support proactive credit and collection activities.Service and Operations SupportProvide ..... full job details .....