Customer Service Administrator

Customer Service ExecutiveFull-Time Office Based£28,000 - Gainsborough Elevation Recruitment Group are currently recruiting for an experienced and customer-focused Customer Service Executive to join a busy and fast-paced commercial team. This role is ideal for someone who enjoys building strong customer relationships, managing accounts from start to finish, and working closely with multiple internal departments to ensure exceptional service delivery. This is an urgent requirement! The Role as a Customer Service ExecutiveYou will act as the main point of contact for customers, managing orders, queries, and account activity while ensuring a high level of customer care at all times.Key responsibilities include:Managing customer accounts on a day-to-day basisProcessing orders, booking call-offs, and sending confirmationsMonitoring deliveries and proactively updating customersHandling invoice queries, credits, and complaints through to resolutionManaging customer stock levels, forecasts, and aged stockMaintaining CRM systems, trackers, and account recordsSupporting product setups, artwork approvals, and launch coordinationLiaising with departments including Sales, Planning, Production, Technical, and DespatchBuilding strong customer relationships and identifying opportunities for account growthProviding accurate sales and customer data when requiredSupporting continuous communication with both internal teams and external customers The successful candidate will have:Previous ..... full job details .....