Customer Service Advisor Care and Wellbeing

Description Our Lincolnshire local government clients seek a Customer Service Advisor, Care and Wellbeing. In this crucial and sensitive role within Children''s Services, you''ll be the first point of contact for anyone who calls Customer Services to report concerns about a child. This will include taking calls from members of the public and professionals such as Police Officers, Nurses and School Teachers. You''ll need your clear, concise, and cool-headed communication style to provide information. If you enjoy working in a fast-paced environment, with plenty of variety and the chance to learn new things, then this is the role for you! This will be an office-based role. Responsibilities It will be your responsibility to gather as much information and detail from the caller as possible, using your professional curiosity to fact-find information and, more importantly, not to take anything at face value. This will all be captured by you, written up against a framework onto our system and then passed over to Children''s Social Care. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ Level 2 in Customer Service or equivalent experience Advanced Microsoft Office (Word, Excel, Outlook), social media and CRM. Successful candidates will demonstrate a passion for delivering excellent customer service, strong communication skills, and the ability to handle sensitive information with discretion. Excellent IT skills, including proficiency ..... full job details .....