Customer Service Administrator

JRRL are delighted to be working with a progressive and supportive company offering a fantastic opportunity for a Temporary to Permanent Customer Service Administrator to join their team in Sevenoaks. You will be working within a team to deliver a high level of customer service within a Helpdesk environment with administration duties.

This is a full-time office-based position working Monday to Friday on a shift rota – 7.30am – 3.30pm, 8am – 4pm or 9am – 5pm with 1 hour lunch

Due to the role being temporary to permanent you must be available to start within a week.

Duties for the Customer Service Administrator:

• Schedule planned maintenance for in house and subcontracted labour.
• Update planned maintenance jobs with status updates.
• Maintain client compliance systems.
• Develop working relationship with Operations Team and clients to deliver best in class service.
• Working to a range of performance KPI’s.
• Oversee the logging and close down of reactive calls.
• Administration duties.

Person Specification for the Customer Service Administrator:

• Good literacy and numeracy skills.
• IT literate – MS Office, Laptop, Tablet.
• Excellent customer service skills ideally within a helpdesk/contact centre environment.
• Ability to work to deadlines and targets.
• Ability to work sometimes under pressure.

Company Benefits:

• 20 days holidays, rising yearly to 25 days
• Free parking onsite
• Pension enrolment scheme
• Private healthcare options available following probation period
• Social events with colleagues, friends, and family

This Administrator role is a full-time temporary to permanent role offering career progression, a supportive team environment. The permenant salary is £25,000 / £25,550. Full training will be given.  This is a company that like to train and progress their staff.