Customer Service Administrator

• CUSTOMER-SERVICE-ADMINISTRATOR-
• WOKINGHAM
• PERMANENT
• -24,000-INCREASING-TO25,500-AFTER-SUCCESSFUL-PROBATION

Due-to-an-exciting-period-of-expansion-our-client-based-in-Wokingham-are-seeking-a-Customer-Service-Administrator-to-join-their-team.

The-purpose-of-the-Customer-Service-Administrator-role-is-to-provide-high-quality-telephone-and-administrative-services-in-an-efficient,-friendly-and-professional-manner.

Daily-duties-and-responsibilities-for-the-Customer-Service-Administrator:

• Making-and-receiving-calls-to-and-from-clients
• Outbound-calls-to-chase-for-progress-updates
• Providing-quality-administrative-support-with-good-attention-to-detail.
• Assisting-clients-via-e-mail.
• To-achieve-targets-in-the-timeframe-set-to-ensure-all-cases-are-processed-as-per-the-Service-Level-Agreements.
• Processing-email-and-post-queries-received-into-the-team-as-required
• Completing-all-general-administration-duties
• Ensuring-all-new-instructions-are-entered-on-the-system-accurately
• Chasing-of-reports-via-telephone,-fax-and-letter
• Assisting-both-clients-and-insurers-with-telephonic-and-mail-queries
• Ensuring-Service-Level-Agreements-are-maintained-on-a-daily-basis.
• Maintaining-accurate-data-records,-using-Microsoft-Office-and-in-house-systems
• Booking-appointments-using-an-in-house-booking-system
• Filing,-faxing-and-sending-out-written-correspondence.

Our-client-is-offering-a-fantastic-salary-of24,000increasing-to25,500-after-successfully-passing-probation.-They-also-offer-great-employee-discounts-on-a-large-number-of-high-street-stores!

In-line-with-GDPR-regulations,-we-are-making-you-aware-that-to-proceed-with-your-application-we-will-need-to-contact-you-via-email,-telephone-and/or-text-message.-To-receive-future-job-alerts-from-us,-you-will-be-required-to-provide-consent-within-our-marketing-preference-options.-The-link-will-be-provided-in-an-email-to-you.-Due-to-the-high-number-of-applications-we-are-receiving,-we-are-unable-to-respond-to-every-application-individually.-If-you-do-not-hear-from-us-within-5-days,-please-assume-that-your-application-has-not-been-successful.