Customer Service Administrator

Customer Service Administrator Location: Bishopgate House, Darlington, DL1 5QE Rate of Pay: 15.09ph, Weekly Pay Working Hours: 37 hours per week - Monday to Thursday: 8:30am - 4:30pm - Friday: 8:30am - 4:00pm Working Arrangements: Hybrid - 3 days per week in the Darlington office, 2 days per week working from home Contract Duration: 3 months, with a possibility for extensionAbout the Role: The Department for Education is seeking Customer Service Administrators to join the team at Bishopgate House in Darlington. These temporary roles support essential operations by providing high-quality administrative and customer service assistance to both internal and external stakeholders, including local authorities and schools.Key Responsibilities: Act as the first point of contact for external customers (e.g. local authorities and schools), handling incoming and outgoing telephone calls. Manage high volumes of telephone communication, particularly during peak periods. Process Service Request Forms (SR Forms) submitted by external stakeholders, resolving queries or escalating them when necessary. Deliver an efficient, customer-focused Service Desk support service in line with departmental and Data Operations standards and procedures. Ensure all service delivery meets performance indicators, service level agreements, security requirements, and complies with the Data Protection Act 2018 and GDPR. Collect and process complex survey returns, analyse the source of data errors, and contact ..... full job details .....