Customer service advisor

Customer Service Advisor 12-Month Fixed-Term ContractLocation: Durham Hourly Rate: 13.45 an hour (Overtime available paying up to 20.18 + an hour )Full time in the office Various shift patterns You will be expected to work 3-5 weekends over 8 weeks period; this can be in row or separated depending on business needAwr rate increase to 13.57Benefits will include vouchers for Star performance Free coffee and tea available onsiteWe are currently seeking Customer service advisor''s to join a well-established and reputable client on a 12-month fixed-term contract. This role offers an excellent opportunity to develop your professional skills within a structured, process-driven environment, supporting a high-performing team in delivering exceptional customer service.Role Overview as a Customer service advisor You will play a key role in delivering high-quality transnational and administrative support within a contact centre setting. You will be responsible for processing a variety of routine tasks and enquiries in accordance with agreed procedures, maintaining high levels of accuracy and professionalism.Key Responsibilities as a Customer service advisor Process inbound and outbound calls, emails, and customer enquiries in line with established proceduresAccurately complete transactions and maintain up-to-date records, both digital and manualPrioritise and manage daily workloads effectively to meet deadlinesEscalate non-routine queries or issues appropriatelyCollaborate with ..... full job details .....