Customer Service Administrator

A leading manufacturing business is seeking an experienced Customer Service Administrator to join their busy and fast-paced team on an initial temporary basis, with the potential to become permanent for the right candidate. This is an excellent opportunity for an organised and customer-focused individual who has previous experience within a manufacturing, engineering, production, industrial, logistics, or supply chain environment. The Role As a Customer Service Administrator, you will play a key role in supporting customers and internal departments to ensure smooth order processing and delivery. Working closely with Planning, Purchasing, Manufacturing and Shipping teams, you will help ensure customer requirements are met accurately and efficiently. Key Responsibilities Processing customer enquiries, quotations, and orders. Entering and managing customer orders using the company''s ERP system. Liaising with Planning, Purchasing, Manufacturing, and Shipping departments. Providing customers with updates on order progress and delivery schedules. Preparing and issuing customer documentation. Delivering excellent customer service via telephone and email. Maintaining accurate records and ensuring a high level of attention to detail. Supporting the wider Customer Service team with administrative duties. About You We''re specifically looking for candidates who have worked within a manufacturing, engineering, production, industrial, logistics, or supply chain environment. Suitable ..... full job details .....