Customer Service Administrator

Customer Service Administrator Location: Evesham Contract Type: Temporary until approx. September 2026 (this could be extended)Start Date: ASAPAbout the RoleWe are looking for a highly motivated and customer-focused Customer Service Administrator to join our clients team in Evesham. As the central point of contact for customers, you will play a key role in delivering an exceptional customer experience while managing the end-to-end order process.This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys building strong relationships, and is passionate about providing outstanding service. You will work closely with both customers and internal departments to ensure orders are fulfilled efficiently and customer expectations are consistently exceeded.Key ResponsibilitiesManage the complete order process from receipt through to delivery using CRM and ERP systems.Work closely with Planning, Supply Chain, Production, Logistics, Finance, Sales and other key departments to ensure customer requirements are met.Communicate proactively with customers regarding order status, delays and alternative solutions when required.Prepare for and lead regular customer performance review meetings.Manage customer requests and share relevant customer insights and forecasts with internal stakeholders.Monitor finished goods inventory and aged stock in collaboration with cross-functional teams.Handle customer complaints, ensuring they are recorded accurately and resolved ..... full job details .....