Customer Service Admin

Customer Service Advisor and AdministratorBased in Cumbernauld fully office-based roleFull-Time role 8:30am to 5:00pm Monday to FridayTemp contract for a minimum of 8 weeks potential for extensionPay rate of 14.00 per hour + holiday pay Search Consultancy are delighted to be working with a leading business based in Cumbernauld to recruit a Customer Service Advisor on a Temp Contract for at least 8 weeks to support on a project. The successful candidates will be working in a supportive and lively team taking full responsibility for emailed enquiries, customer returns/repairs co-ordination and associated administration. Duties involved in this role will include:Taking ownership and management of the enquiries and returns inbox - dealing with a high volume of enquiries in a courteous and professional mannerProcessing return and repair requests, ensuring that return labels are correctly issued to customers in good timeProviding customers with tracking informationEscalating more in-depth or complex return and repair requests to the relevant team member to pick upEnsuring that all return and repair requests are correctly logged on the internal system and updated on Excel sheetsVarious other ad hoc customer service and administrative tasks as required/directed In order to be considered for this role your skills and experience should include:Previous experience within Customer Service - preferably multi-channel office-based First class written communication skills - as the vast ..... full job details .....