Customer Sales and Service Operator

Customer Sales and Service Operator Location: West Sussex (Office-based with some hybrid options) Salary: £25,000 per annum, rising to £26,000 after successful probation Hours: Full time, Monday Friday (no weekends) A well-established and highly respected UK financial services provider is seeking a Customer Sales and Service Operator to join their friendly and professional team based in a truly unique office setting in West Sussex. This is an office-based role offering long-term stability, excellent benefits, and full training within a regulated environment that puts customer care at its heart. The Role You will handle inbound and outbound customer enquiries, converting sales opportunities while ensuring all interactions are compliant, accurate, and delivered with care and sensitivity. Key responsibilities include: Handling customer sales enquiries via telephone, email, and written correspondence Converting enquiries into policy sales in line with product terms and FCA requirements Completing accurate and sensitive medical screening Collecting premium payments accurately and in a timely manner Making outbound calls as required Using internal sales and customer systems confidently Ensuring all communications are clear, accurate, and appropriate Treating customers fairly and professionally at all times Escalating issues and contributing to continuous service improvement Building strong working relationships with internal teams Adhering to all regulatory, insurer, and ..... full job details .....