Customer Retention Specialist

Customer Retention SpecialistSalary: £27,476.80 rising to £28,516.80 on successful completion of probationLocation: 210-222 Hagley Road West, Oldbury, B68 0NPAbout Care ClubCare Club is Rightio''s membership programme, providing customers with ongoing coverage across plumbing, gas, electrics, locks, and internal drainage. Our team is built on collaboration and collective ownership of the member experience. Every agent plays an active role from the moment someone joins right through to renewal and beyond.This isn''t a call centre role. It''s a specialist position where retention expertise sits at the centre, but you''ll also manage claims, coordinate engineers, handle enquiries, and identify growth opportunities. That 360 ownership is what makes Care Club different, and it''s what makes the work rewarding.Why We''re RecruitingWe''re growing. Care Club membership is expanding and we need someone who can bring real retention instinct to the team while also being comfortable in the full breadth of the role.The Role at a GlanceDepartment: Care ClubLocation: Oldbury, B68 0NPSalary: £27,476.80, rising to £28,516.80 on completion of probationReportingTo: Care Club ManagerCoverageAreas: Plumbing Gas Electrics Locks Internal DrainageWhat the Role Actually InvolvesRetention: your primary focusProactively contact members at risk of cancellation and turn those conversations aroundHandle renewals, lapsed accounts, and cancellation requests with empathy and commercial skillIdentify ..... full job details .....