Programme Manager - Customer Retention

Programme Manager - Customer Retention - Hybrid - £1000 p/d umbrella - 3mo initialOur client - a leading financial services company are looking for a Senior Programme Manager to scope and set up an enterprise wide customer retention programme.Key ResponsibilitiesEstablish a customer retention programme from discovery through to full pilot roll out.Identify customer touch points across customer journey (renewals, complaints, life cycles)Design and implement targeted re-engagement strategiesBuild data-led insights to track risk and performanceDevelop and present strategy and business case to senior stakeholdersDrive cross-functional delivery and embed change through training and engagementRequired experienceMust have relevant experience from a financial services backgroundProven delivery of customer retention programmesStrong background in customer analytics, CRM or life-cycle strategyAbility to run discovery, define scope and build business casesConfident engaging and influencing senior stakeholdersPlease note, engagement via Umbrella Company Only; all taxes and NI deducted at source.Reasonable Adjustments:Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.If you need any help or adjustments during the recruitment ..... full job details .....